FAQ

1. How long does shipping take?  

Orders are processed within 1–3 business days. Delivery typically takes 5–8 business days, depending on your location.

2. Do you offer free shipping?  

Yes, we offer free shipping within the United States.

3. Can I track my order?  

Yes, once your order is shipped, you will receive a tracking number via email.

4. Can I change or cancel my order?  

You can request changes or cancellations within a limited time after placing your order. Please get in touch with us as soon as possible.

5. What payment methods do you accept?  

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

6. Do you accept returns?  

Yes, we offer a 30-day return policy. Please review our Refund Policy for full details.

7. Are personalized items refundable?  

Personalized or custom-made items are generally not eligible for return unless they arrive damaged or defective.

8. What should I do if I receive a damaged item?  

Please get in touch with us immediately with photos of the issue, and we will assist you.

9. How can I contact you?  

You can reach us via email at support@luciagifts.com or call us at (951) 301-0648.

10. How long does it take to get a response?  

We usually respond within 24 hours during business days.