Shipping Policy

This Shipping Policy applies to all orders placed on our website. By placing an order, you agree to the terms outlined below.

Shipping Costs   

We offer free shipping on all orders within the United States and Canada.

Processing Time & Order Cut-Off  

Processing Time: 1–3 business days (Monday to Friday)  

Order Cut-Off Time: 3:00 PM (PST), Monday to Friday  

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

Delivery Time  

United States: Estimated delivery time is 3-8 business days (Monday to Friday), depending on your location. If shipped by FedEx Priority, estimated delivery is 2-5 days.

Canada: Estimated delivery time is 4-8 business days (Monday to Friday), depending on your location. If shipped by FedEx Priority. estimated delivery is 2-5 days.

Delivery times are estimates and may vary due to external factors such as carrier delays or high demand periods.

Shipping Carriers  

We use reliable, trusted shipping partners such as USPS, Canada Post, FedEx, UPS, DHL, or other local carriers.

Address Changes  

The delivery address cannot be changed once the order has been shipped.

If you need to update your address, please get in touch with us within 4 hours of placing your order at support@luciagifts.com

Order Cancellations  

Orders can be canceled before they are processed and shipped. Please send us an email to cancel within 4 hours; otherwise, we cannot cancel your order.

If your order has already been shipped, please refer to our Refund Policy.

Damaged or Lost Packages   

If your package arrives damaged, please contact us as soon as possible with photos of the issue.

If your package is lost in transit, please contact us so we can assist you in resolving the issue with the carrier.

Contact Information  

Business Name: Lucia Gifts

Business Address: Riverside, California

Email: support@luciagifts.com  

Phone: (951) 301-0648   

Support Hours:  

Monday – Friday: 10:00 AM – 5:00 PM (PST)