Shipping Policy
This Shipping Policy applies to all orders placed on our website. By placing an order, you agree to the terms outlined below.
Shipping Costs
We offer free shipping on all orders within the United States.
Processing Time & Order Cut-Off
Processing Time: 1–3 business days (Monday to Friday)
Order Cut-Off Time: 3:00 PM (PST), Monday to Friday
Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.
Delivery Time
Estimated delivery time is 3-8 business days (Monday to Friday), depending on your location.
Delivery times are estimates and may vary due to external factors such as carrier delays or high demand periods.
Shipping Carriers
We use reliable and trusted shipping partners such as USPS, FedEx, UPS, DHL, or other local carriers.
Address Changes
The delivery address cannot be changed once the order has been shipped.
If you need to update your address, please contact us within 12 hours of placing your order at support@luciagifts.com
Order Cancellations
Orders can be canceled before they are processed and shipped.
If your order has already been shipped, please refer to our Refund Policy.
Damaged or Lost Packages
If your package arrives damaged, please contact us as soon as possible with photos of the issue.
If your package is lost in transit, please contact us so we can assist you in resolving the issue with the carrier.
Contact Information
Business Name: Lucia Gifts
Business Address: 26460 Potomac Drive, Menifee, CA 92586, United States
Email: support@luciagifts.com
Phone: (951) 301-0648
Support Hours:
Monday – Friday: 10:00 AM – 5:00 PM (PST)