Refund Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- • Unused and in the same condition as received
- • In its original packaging
- • Accompanied by proof of purchase
How to Start a Return
To request a return, please contact us at:
Email: support@luciagifts.com
All returns must be approved before sending items back. Items returned without prior approval will not be accepted.
Once your return is approved, we will provide instructions on how and where to send your package.
Return Details
Return Window: 30 days from delivery
Return Method: By mail
Return Label: Provided after approval (if applicable)
Restocking Fee: 15%
Product Condition: Unused items only
Refund Processing Time: Within 10 business days after inspection
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us as soon as possible with photos so we can resolve the issue.
Exchanges
We do not offer direct exchanges.
To receive a different item, please return the original item and place a new order.
Non-Returnable Items
The following items cannot be returned:
- • Used or worn items
- • Items returned after 30 days
- • Final sale or clearance items
- • Gift cards (if applicable)
- • Personalized or custom-made items unless defective or damaged
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
- • Refunds will be issued to your original payment method
- • Refunds are processed within 10 business days
- • Your bank or card provider may take additional time to complete the refund
Contact Information
Business Name: Lucia Gifts
Business Address: 26460 Potomac Drive, Menifee, CA 92586, United States
Email: support@luciagifts.com
Phone: (951) 301-0648
Support Hours:
Monday – Friday: 10:00 AM – 5:00 PM (PST)