Privacy policy
Lucia Gifts operates this website and provides all related products, services, and content (the “Services”) to customers primarily located in the United States.
Lucia Gifts is powered by Shopify, which enables us to offer our products and services. This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, place an order, or contact us.
If there is any conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy will apply to the collection and processing of personal information.
Please read this Privacy Policy carefully. By using our Services, you agree to the practices described below.
PERSONAL INFORMATION WE COLLECT
We may collect personal information that identifies or can reasonably be linked to you, including:
• Full name, billing address, shipping address
• Email address and phone number
• Payment and transaction details (processed securely by payment providers)
• Order history and purchase activity
• Customer support communications
• Device information such as IP address, browser type, and usage data
HOW WE COLLECT INFORMATION
We collect personal information from:
• You, when you place an order or contact us
• Our website through cookies and tracking technologies
• Shopify and trusted service providers
HOW WE USE YOUR INFORMATION
We use your personal information to:
• Process and deliver your orders
• Manage payments, shipping, returns, and customer support
• Communicate order updates and service messages
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal obligations
MARKETING COMMUNICATIONS
We may send you promotional emails or updates. You can unsubscribe at any time using the link in our emails.
HOW WE SHARE INFORMATION
We only share your information when necessary, including:
• With Shopify and essential service providers (payments, shipping, hosting, analytics)
• With legal authorities when required by law
• For business operations and compliance purposes
We do not sell your personal information.
SHOPIFY
Our store is hosted on Shopify. Shopify processes personal information to help us operate our business. You can learn more here: https://privacy.shopify.com
THIRD-PARTY LINKS
Our website may include links to third-party websites. We are not responsible for their privacy practices.
DATA SECURITY
We take reasonable measures to protect your personal information. However, no online system is completely secure.
DATA RETENTION
We retain personal information only as long as necessary for business, legal, and operational purposes.
YOUR RIGHTS (UNITED STATES)
You may have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion where applicable
To exercise these rights, please contact us.
CHANGES TO THIS POLICY
We may update this Privacy Policy when necessary. Updates will be posted on this page.
CONTACT INFORMATION
Business Name: Lucia Gifts
Business Address:
26460 Potomac Drive,
Menifee, CA 92586,
United States
Email: support@luciagifts.com
Phone: (951) 301-0648
Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (PST)